Terms of Service

Last updated: March 7, 2026

What Montier Does

Montier ("we", "us") operates montierguide.com and the Monti concierge service. We help you discover restaurants and facilitate bookings on your behalf. That's it.

How Bookings Work

Monti facilitates restaurant bookings by searching availability and connecting you with venues through their booking platforms (Resy, OpenTable, SevenRooms, venue websites, or direct contact).

Important: All bookings are between you and the restaurant. Montier facilitates the connection — we are not a party to the booking contract. Cancellation policies, charges, prepayments, and no-show fees are set and enforced by the venue or their booking platform, not by us.

Your Responsibilities

You are responsible for honouring your bookings or cancelling within the venue's stated policy.
Any charges resulting from no-shows, late cancellations, or prepaid bookings are between you and the venue or booking platform.
You are responsible for providing accurate contact details so the venue can reach you directly.
Never send payment card details to Monti via chat. All payments are processed through our secure Stripe checkout.

What We Don't Do

We do not store payment card details — all payment processing is handled securely by Stripe.
We do not guarantee restaurant availability, quality, or service.
We do not set venue pricing, cancellation policies, or no-show fees.

Payment & Fees

Some bookings require prepayment, a deposit, or a credit card hold as set by the venue. When this applies, you can complete payment securely through montierguide.com using Apple Pay, Google Pay, or card entry. All payment processing is handled by Stripe — Montier does not store your card details.

Concierge Fee: Montier charges a concierge service fee on bookings that require payment processing. This fee is clearly displayed as a separate line item before you confirm payment. The concierge fee covers the cost of our booking facilitation service and is non-refundable once the booking is confirmed.

Venue charges (prepayments, deposits, cancellation fees) are set entirely by the restaurant — not by Montier. Refunds of venue charges are subject to the restaurant's cancellation policy.

How Payment Works

You authorise payment on montierguide.com via Stripe's secure checkout.
Montier facilitates the booking with the venue on your behalf, including any required deposit or prepayment.
Your payment covers the venue's required amount plus the Montier concierge fee.
All prices are in US Dollars (USD).

Cancellations & Refunds

If you need to cancel a booking that involved payment:

Venue charges: Refund eligibility depends on the restaurant's cancellation policy. Montier will facilitate the cancellation but the venue determines whether a refund applies.
Concierge fee: The concierge service fee is non-refundable once the booking has been confirmed with the venue, as the service has been performed.
If a booking cannot be completed by Montier, you will receive a full refund of all charges.

The Service

Montier operates a concierge booking service. We reserve the right to modify our fees, suspend, or discontinue any part of the service at any time. Fee changes will not affect bookings already confirmed. We do our best to provide accurate restaurant information but make no guarantees about completeness or accuracy.

Limitation of Liability

Montier facilitates bookings only. To the fullest extent permitted by law, we are not liable for:

Any financial loss arising from restaurant bookings, cancellations, or no-shows
The quality, safety, or legality of any restaurant or its services
Any disputes between you and a restaurant or booking platform
Any loss arising from the use of or inability to use the service

Your Content

When you interact with Monti, we may store conversation history and preferences to improve your experience. You can request deletion of your data at any time by contacting us.

Changes

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance.

Contact

Questions about these terms? Reach us at hello@montier.ai